Shipping policy
Dispatch
Orders are packed and sent within 1–2 working days. Every piece is one of one and packed by hand, so we do not dispatch on weekends or Lithuanian public holidays.
You get a tracking number by email as soon as your order leaves.
Where we ship and what it costs
| zone | cost | estimated delivery |
|---|---|---|
| Lithuania — parcel locker | €3 | 1–2 working days |
| Lithuania — courier | €4 | 1–2 working days |
| Latvia, Estonia, Poland | €6 | 2–4 working days |
| European Union | €12 | 3–7 working days |
| Europe, outside the EU | €22 | 5–10 working days |
Delivery estimates start from dispatch, not from when you order, and they are estimates — once a parcel is with the carrier its timing is theirs.
Customs, duties and import taxes
Orders within the EU carry no additional duties.
We ship to the Switzerland, Norway and Iceland, which are outside the EU customs union. Orders to those countries may attract import duties and taxes on arrival. These are set by the destination country, are not included in what you pay us, and are the recipient's responsibility. We cannot predict them and we cannot refund them.
If a parcel is refused at customs and comes back to us, we refund the price of the piece. We cannot refund the shipping you paid, and we deduct what the return journey cost us.
If something goes wrong
Parcels do occasionally go missing. If tracking has not moved for 10 working days, write to and we will open a case with the carrier.
Risk passes to you on delivery. If a parcel arrives damaged, photograph it before opening if you can, and tell us within 14 days.
Address accuracy
We send to the address you give us at checkout. If it is wrong, tell us before dispatch and we will fix it. After dispatch we cannot reroute, and a parcel returned because of a wrong address is refunded minus shipping.