Refund policy
The short version
You have 30 days from delivery to send something back, and we refund you — you cover the return postage. If you are in the EU you also have a 14-day right to cancel that nothing here can take away. Every piece we sell is one of a kind, so if you are unsure about one, ask us before you buy — we would rather answer questions than process returns.
How to start a return
Open the order status link in your confirmation email, or your account, and request a return there. It reaches us attached to your order, which is the fastest way to get it moving.
You can also email . Either is fine, and an email is just as valid in law.
Please request a return before sending anything — pieces that arrive without one are hard to match to an order, and we cannot refund what we cannot identify.
Our 30-day return window
You have 30 days from the day your order arrives to request a return.
Send pieces back as they arrived: unworn beyond trying them on, with any tags still attached.
Our pieces are hand-picked and most are second-hand. They arrive with the wear they were found with, and that wear is described and photographed on the product page. Existing, described wear is a characteristic of the piece, not a fault.
Your 14-day right to cancel — European Union
If you are a consumer in the EU, you may cancel your order within 14 days of receiving it, for any reason and without giving one. This right applies to everything we sell, including sale items and one-of-one pieces. Being discounted or unique does not remove it.
To cancel, tell us within those 14 days — through the return request above, or by email. Then send the pieces back within 14 days of telling us.
You may handle a piece as you would in a shop, including trying it on. If it comes back with more wear than that, we may reduce your refund to reflect the loss in value. We will not refuse the return for it.
Where this section and our 30-day policy differ, this section wins.
Return postage
You cover the cost of sending a piece back to us. We will confirm the expected cost when we accept your return, so there are no surprises.
The exception is a faulty piece, or one that is not what we described — return postage on those is on us. See below.
Return address:
Popkornas, MB (haikù) Trakų g. 16-21 LT-01132 Vilnius Lithuania
Please use a tracked service. Until a parcel reaches us it is your responsibility, and we cannot refund something that never arrives.
Refunds
We refund within 14 days of receiving your return, or of your proof of postage, whichever comes first, to your original payment method. We will tell you when it is done. Your bank may take a few days more to post it.
We refund the price of the piece and the standard outbound delivery cost. If you chose a faster delivery option than our cheapest standard one, we refund the standard rate rather than the upgrade.
If more than 15 working days have passed since we confirmed your refund and it has not appeared, email and we will chase it.
If something is faulty or not as described
If a piece arrives damaged, is not what was described, or develops a fault, you have rights that sit on top of everything above, for two years from delivery.
Email with your order number and a photograph. Return postage on a faulty piece is always on us, whatever this policy says elsewhere.
Please check your order when it arrives and tell us promptly if something is wrong — the sooner we know, the easier it is to put right.
What we cannot take back
- Gift cards
- Pieces returned after the windows above
- Pieces that come back in a condition we could not pass on, beyond the handling described in the EU section
Sale items can be returned, under the same terms as everything else.
Digital goods, subscriptions and fees
We sell physical goods only. We do not sell digital products, downloads or subscriptions, so there is nothing to cancel on a recurring basis. We do not charge restocking fees.
Exchanges
Every piece is one of a kind, so a direct exchange usually is not possible. Return the piece you have, and order the one you want — that way you are not waiting on us to match two things that may not both still exist.
Contact
— we answer within two working days.